This privacy policy sets out how TWIKE.UK, the owner and operator of this website, will store and use information relating to you. Whether you are just browsing our website or are actually our customer, we would like to assure you that your personal data is safe with us. When you choose to provide us with any information by which you can be identified, it will only be used according to this privacy policy.
If you have any questions about how we use your data or how your privacy is protected, don’t hesitate to contact us by email at info@twike.co.uk .
Website visitors:
Your IP address: Used to protect our website from malicious software or fraud
Which pages you visit and when: Used to make improvements to our website
The device you are using to view our website and its operating system/browser: Used to make improvements to our website
Customers:
Your name, address, and contact details: Used to deliver your orders and to send you information concerning your order
Payment details: Used to process your payment and send you refunds where necessary
Once you have placed an order with us we will retain the following information to fulfil your order, handle returns, and provide customer service: Your purchase history, payment details, contact details, and contact history
If you choose to provide us with payment card data over the phone or in person, we will not store this data in any shape or form after your payment has been taken.
Sharing your information:
We will never sell, distribute, or lease your data to any third party. In order to fulfil your orders, we nevertheless need to share some of your data with the following data controllers:
Royal Mail, DPD-Local, ParcelCompare: Our delivery companies
Cookies:
A cookie is a simple text file that is stored on your browsing device by a website’s server. Only that server is able to read the contents of this file, which contains some anonymous information as well as the site name. A cookie doesn’t provide any access to your computer or any information about you, other than the data you choose to share.
Our website www.TWIKE.co.uk is written in WordPress and therefore stores cookies on your device to make browsing faster and more comfortable for you. You are asked if you agree with this the first time you visit our website.
Links to other websites:
As a service to our customers, we provide links to other websites, mainly run by other companies we think you might find of interest. Please be aware that none of these sites are bound by our privacy policy and that we have no influence on how these websites handle data that you choose to share with them. We can therefore not be held responsible for the protection of your privacy when you use these sites.
Retaining your information:
As required by HM Revenue and Customs (HMRC), we retain any order information for a minimum of 5 years.
Your rights:
When it comes to your personal information, you have the following rights:
- The right to be informed about how we use your information
- The right to access any information we hold about you
- The right to correct any inaccurate information that we hold about you
- The right to request that we delete information that we hold about you
- The right to request that we stop processing your information, i.e. using it for any or all of the purposes set out in this privacy policy
- The right to access your information in such a way so that it can easily be transferred from one environment to another in a safe and secure way
- The right to object to, and opt-out of our email marketing at any time
We will always do our best to make it easy for you to exercise your rights at any time. If you have any questions or want to exercise your rights, please contact us by email or phone.
Changes to our privacy policy:
From time to time we might update our privacy policy to reflect changes in the way we provide our services to you, or to adapt to changes in the data protection law. If you have any questions about any changes we make, please don’t hesitate to contact us.
This privacy policy was last updated on 12/03/2020